SMS Notification Engine for Acumatica

Overview

Customers expect an SMS the moment you raise an invoice or receive a payment. This integration uses Acumatica Business Events + a custom provider abstraction to send templated SMS to customer contacts on any financial document event — without forcing your staff to leave the ERP. It supports multiple SMS gateways with automatic failover.

Core Features

Trigger SMS on Invoice, Credit Note, Debit Note & Payment release
Template engine with merge-fields (customer, amount, balance, ref number)
Multi-provider support (Africa's Talking, Twilio, local aggregators)
Provider failover & retry queue
Delivery reports persisted against the source document
Opt-in / opt-out management per customer contact
SMS dashboard with send volume, delivery rate, cost
Bulk campaign mode for statements & promotions

How It Works

1. Event

Acumatica Business Event fires on the target document release.

2. Match

Customer contacts are resolved and filtered for SMS opt-in status.

3. Render

Template is rendered with merge-fields from the source document.

4. Send

Message is dispatched via the active SMS provider (with failover).

5. Report

Delivery status is polled & logged against the Acumatica document.

Best Fit

Finance & billing teams wanting automated customer communication
Companies with high invoice volume needing reliable notifications
Businesses tracking delivery rates & SMS cost per customer

Want a custom integration like this built for your business?

Each project starts with a discovery call to map your specific requirements — every integration is engineered from scratch to match your workflow, not adapted from an off-the-shelf package. Reach out via any channel below and I'll get back within one business day.